Shipping policy

Charges

  • Domestic: Enjoy FREE SHIPPING ACROSS INDIA on all orders, whether prepaid or cash on delivery (COD).
  • International: Shipping fees apply for orders outside India, calculated per the weight. The total shipping cost will be displayed at checkout.

Tax and Duties

  • International shipments may incur import duties, customs charges, and taxes that vary by country. These additional costs are the responsibility of the customer and must be paid upon delivery. Please check your country’s tax policies before placing an international order, as we do not offer returns or cancellations for international shipments.
  • If customs charges are not paid or if the order is not accepted, we are not liable for product exchanges, returns, or refunds.

Timelines

  • All our outfits are handcrafted, so please allow 4-7 working days for dispatch, both for domestic and international orders.
  • During peak seasons, festivals, or unforeseen circumstances (e.g., political unrest or public curfews), dispatch may be delayed by an additional 10-15 days. We will notify you via email or call if such delays occur.

Receiving Order Guidelines

  • To ensure your order arrives in good condition, please record an unboxing video and take photos with a time stamp within 48 hours of delivery. If you receive a damaged or opened parcel, do not accept the delivery. Send the images, video, and order number to us via email so we can resolve the issue with the shipment agency.

Process

  • After placing your order, it enters our processing system. Once your item(s) pass through quality checks and are securely packed, they are handed over to our delivery partners. You will receive a tracking number via email and SMS once your order is dispatched.
  • Prepaid & COD orders: Eligible for cancellation only within 24 hours of order placement. To cancel, email support@paancho.com or call +91 8824258804 (Mon–Sat, 10:00 am – 6:30 pm).

Payment Options

We offer a variety of payment methods to make your shopping experience convenient:

  • Debit & Credit Cards: Major cards are accepted.
  • Net Banking: Choose from a range of banks.
  • eWallets: Popular eWallets are available.
  • UPI: Use Unified Payments Interface for quick transactions.
  • Payment Providers: We use trusted providers like Razorpay.
  • For domestic orders, we also offer Cash on Delivery (COD), available for orders up to ₹5,000.
  • For orders outside India, we only offer prepaid options and accept Mastercard, American Express, Visa.
  • Credit note usage: Issued credit notes will be sent to your registered email ID, valid for one-time use within 3 months from the date of issue.

Note: All items marked as 'Sale' are considered non-returnable.

Due to the handcrafted nature of our products, further delays in shipment may occur. In such cases, Paancho Jaipur will refund the full order amount but shall not be legally liable for delays. We appreciate your patience support@paancho.com